Your personal data is a trust that Sure Win takes seriously. This document details how we collect, use, store, and protect your personal information as a member of the Sure Win platform in Malaysia.
All data transmitted between your device and Sure Win's servers is protected with 256-bit SSL encryption — the same security standard used by Malaysia's leading banking institutions, including Maybank and CIMB.
Sure Win has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your data is not a product to Sure Win.
Sure Win only collects data that is strictly necessary to deliver our services. We do not request excessive or irrelevant information — the principle of collecting the minimum required is one we firmly uphold.
As a Sure Win member, you have the right to access, correct, delete, and transfer your personal data. Data requests can be submitted to our support team at any time.
Sure Win's Privacy Policy is crafted in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 and applicable international data protection legislation to ensure your rights are fully protected.
In the event of any data breach affecting your personal information, Sure Win is committed to notifying you and the relevant authorities within the timeframe required by law.
Sure Win Note: This Privacy Policy explains how Sure Win handles your personal information in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. By registering and using the Sure Win platform, you agree to the terms set out in this Privacy Policy. Please read this document carefully and keep a copy for your reference.
Sure Win, operating through surewin-khelo.com, is an online gaming platform serving Malaysian players with a wide range of services including slots, table games, Live Casino, Sports Betting covering the Malaysian Super League, EPL, badminton, e-sports, and many other sporting events.
This Privacy Policy explains Sure Win's practices regarding the collection, use, processing, storage, and protection of your personal data. It applies to all individuals who access or use the Sure Win platform, including unregistered visitors, registered members, and former members whose records remain in our system.
Sure Win is committed to complying with Malaysia's Personal Data Protection Act (PDPA) 2010 in all aspects of personal data handling. We take this responsibility seriously and continually strive to ensure your data is handled in a responsible, transparent, and secure manner.
Definition of "Personal Data": In the context of Sure Win's Privacy Policy, "personal data" refers to any information that can be used to identify you as an individual — including your name, IC number, phone number, email address, financial information, and platform usage data.
Sure Win collects various types of information from users of our platform. Below is a detailed explanation of the data categories we collect and how they are obtained:
| Data Category | Examples of Information | How We Collect Data |
|---|---|---|
| Identity Data | Full name, IC / passport number, date of birth, gender | Registration form, KYC process |
| Contact Details | Phone number, email address, mailing address | Account registration, profile updates |
| Financial Data | E-wallet account numbers (TNG, GrabPay, DuitNow), deposit and withdrawal records on Sure Win | Financial transactions on the platform |
| Usage Data | Gaming history, bets placed, favourite game categories, and time spent playing | Activity on the Sure Win platform |
| Technical Data | IP address, device type, operating system, web browser, cookie data | Automatically via Sure Win servers |
| Communication Data | Live Chat transcripts, support emails, and submitted feedback | Interactions with the Sure Win support team |
Sure Win does not collect any data considered "sensitive" under Malaysia's PDPA — such as health information, religious beliefs, or political views — unless you voluntarily provide it in a relevant context (for example, a self-exclusion request related to gambling issues).
Please Note: Please ensure that all information you provide to Sure Win is accurate and up to date. Inaccurate information may result in delays in withdrawal processing and account verification.
Sure Win uses the personal data it collects for legitimate and transparent purposes. Every use of your data has a solid legal basis — whether that is contractual necessity, the company's legitimate interests, legal compliance, or your explicit consent.
The primary purposes for which Sure Win uses your data are as follows:
Sure Win will not use your personal data for any purpose beyond those stated above without obtaining your consent first.
Sure Win understands that your privacy matters, and we never sell your personal data to others. However, there are certain situations where Sure Win may need to share your information with selected third parties:
All third parties that receive data from Sure Win are bound by strict confidentiality agreements and are only permitted to use that data for the purposes specified in those agreements. Sure Win is not responsible for the privacy practices of third parties that operate independently of our platform.
No Data Selling: Sure Win has never and will never sell, rent, or exchange members' personal data with any advertising company, data broker, or third party unrelated to the operation of the Sure Win platform.
Protecting your personal data is Sure Win's top priority. We continually invest in our security infrastructure to ensure your information remains safe from unauthorised access, loss, or misuse.
Sure Win's technical and organisational security measures include:
That said, no system can be guaranteed 100% secure against cyber threats. We encourage you to take your own protective measures as well, such as using a strong, unique password for your Sure Win account and never sharing your login credentials with anyone.
Sure Win uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the Sure Win website.
Types of cookies used by Sure Win:
You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality and user experience of the Sure Win platform. For more information on managing cookies, please refer to your browser's help documentation.
Important Note: Disabling essential cookies on the Sure Win website may prevent you from logging in or using certain platform features properly. We recommend keeping essential cookies enabled at all times.
Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have certain rights regarding your personal data held by Sure Win. These rights may be exercised at any time by contacting our support team.
You have the right to request and receive a copy of all personal data Sure Win holds about you. Such requests will be processed within 21 business days.
If the personal data Sure Win holds about you is inaccurate or incomplete, you have the right to request a prompt correction. This can be done directly through your profile settings on Sure Win.
You may request the deletion of your personal data from Sure Win's systems, subject to our legal obligations to retain certain records (for example, financial transaction records as required under AML regulations).
You may object to the processing of your personal data for direct marketing purposes at any time. Once your objection is received, Sure Win will cease using your data for that purpose.
You have the right to receive your personal data in a machine-readable format (such as CSV) for transfer to another service provider of your choosing.
Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the validity of any processing carried out prior to that withdrawal.
To exercise any of the rights above, please contact the Sure Win support team by email at support@surewin-khelo.com specifying the type of request, your Sure Win account number, and any other relevant details. Sure Win will verify your identity before processing any data-related request.
If you have any questions, concerns, or complaints regarding Sure Win's Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us through the following channels:
Sure Win reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or added platform features. Any material changes will be communicated to members via email or in-platform notifications on Sure Win. The "Updated" date at the top of this document always reflects the latest version in effect.
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