Terms & Conditions Sure Win – Platform Terms of Use for Malaysia

These Terms & Conditions are published by Sure Win and apply to all users of the surewin-khelo.com platform, including visitors, registered members, and any individual accessing our services via any device or channel. Sure Win reserves the right to update, amend, or supplement these Terms & Conditions at any time without prior notice.

Any changes will take effect immediately upon publication on the Sure Win website. It is your responsibility to check this page periodically to ensure you are always aware of the latest terms. The "Last updated" date at the top of this document indicates the current version in effect.

By continuing to use the Sure Win platform after any changes to the terms, you are deemed to have accepted and agreed to the latest version of these Terms & Conditions. If you do not agree with the updated terms, you have the right to close your account and discontinue your use of the Sure Win platform.

To register and use the Sure Win platform, you must meet all of the following eligibility requirements:

• At least 21 years old at the time of registration. Sure Win reserves the right to request proof of age at any time and to close the account if this requirement is not met.
• An individual who is legally eligible to enter into a binding agreement in Malaysia.
• Not declared bankrupt or currently undergoing bankruptcy proceedings in any jurisdiction.
• Not a citizen or resident of any country or territory that restricts or prohibits online gambling activities.
• Have never been banned or barred from using the Sure Win platform previously.

Each individual is only permitted to register and maintain one Sure Win account only. Registering multiple accounts using different names, phone numbers, email addresses, or payment details is strictly prohibited and constitutes a serious violation of these Terms & Conditions.

During registration, you are required to provide truthful, accurate, and complete information. Sure Win reserves the right to verify all information provided and to request supporting documents such as your ID, bank statement, or proof of address at any time – particularly before processing withdrawals that exceed certain limits.

Sure Win processes all financial transactions in Malaysian Ringgit (MYR) only. Our platform supports the following Malaysian digital payment methods for deposits and withdrawals:

• Touch 'n Go eWallet – deposits and withdrawals processed in under 5 minutes
• GrabPay – deposits and withdrawals processed in under 5 minutes
• DuitNow – instant transfer to a phone number or bank account number
• Boost – digital e-wallet for deposits and withdrawals
• ShopeePay – an increasingly popular deposit and withdrawal method in Malaysia
• FPX (Financial Process Exchange) – direct transfers from Maybank2u, CIMB Clicks, and other major Malaysian banks

The minimum deposit at Sure Win is RM20 and the maximum daily deposit depends on your account verification level. The minimum withdrawal is RM50 and Sure Win does not charge any processing fees for standard withdrawals.

Sure Win reserves the right to suspend or decline withdrawal requests that appear suspicious or involve suspected fraudulent activity. For large withdrawals, Sure Win may require additional verification documents to comply with Know Your Customer (KYC) and anti-money laundering requirements.

All withdrawals must be made via the same payment method used for the deposit, unless special approval has been granted by Sure Win's financial management team. This is part of our security measures to protect your account from unauthorised access.

Sure Win offers a variety of bonuses and promotions for both new and active members, including a Welcome Bonus of up to RM500, daily rebates, weekly reload bonuses, and festive promotions. All bonuses are subject to specific terms stated within each promotion.

The general terms applicable to all Sure Win bonuses are as follows:

• Each bonus has wagering requirement that must be met before winnings from a bonus balance can be withdrawn. The standard wagering requirement at Sure Win is 25x the bonus amount.
• Bonuses have a expiry period as specified. Any unused bonuses or unfulfilled wagering requirements at the end of the period will be automatically forfeited.
• Each individual is eligible to claim each promotion once only, unless otherwise stated in the relevant promotion's terms.
• Sure Win reserves the right to cancel, modify, or withdraw any promotion at any time without prior notice.
• Bonus system abuse — including the use of multiple accounts to claim bonuses, employing betting strategies designed to artificially fulfil wagering requirements, or any form of bonus fraud — will result in the cancellation of all bonuses and permanent account closure.
• Sure Win reserves the right to withhold winnings suspected of being obtained through bonus abuse pending the outcome of an investigation.

Sure Win offers a wide range of game categories, including online slots, table games (baccarat, blackjack, sic bo, roulette), Live Casino with live dealers, fishing games, and Sports Betting covering the Malaysia Super League, English Premier League (EPL), badminton, e-sports, and many more.

General rules applicable to all games at Sure Win:

• All slots games use independently certified random number generators (RNG). The outcome of every spin is entirely random and cannot be influenced by any party, including Sure Win itself.
• The RTP (Return to Player) for each slot game is displayed in the game information. The RTP rate is a theoretical long-term value and is not a guarantee of winnings in any given session.
• In the event of a technical fault or connection disruption during a game session, Sure Win will attempt to restore the game to the last server-confirmed state. If restoration is not possible, the affected wager will be returned to the player's balance.
• Any attempt to exploit software bugs, system vulnerabilities, or third-party software in order to gain an unfair advantage in Sure Win games is strictly prohibited.
• For Sports Betting at Sure Win, all confirmed bets are final. Bet cancellations are only permitted under limited circumstances as outlined in Sure Win's sports betting rules.

Sure Win reserves the right to void matches, adjust odds, or reject bets in the event of technical errors, significant pricing mistakes, or where Sure Win has reasonable grounds to believe that the integrity of a sporting event has been compromised.

You are solely responsible for keeping your Sure Win account username and password confidential. Do not share your login credentials with anyone, including family members or friends. Sure Win will never ask for your password via email, phone, or Live Chat.

Security measures recommended by Sure Win:

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols
• Enable two-factor authentication (2FA) in your Sure Win account settings
• Do not log in to your Sure Win account from a shared device or public WiFi network without a VPN
• Always log out of your Sure Win account when you are done using a shared device
• Report any suspicious activity in your account to the Sure Win support team immediately

Sure Win uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is handled in accordance with Sure Win Privacy Policy which may be read independently.

Sure Win provides the gaming platform on an "as is" basis and makes no guarantee that the platform will operate without interruption or error at all times. While we strive to maintain 24/7 platform availability, technical disruptions, scheduled maintenance, or circumstances beyond our control may occur from time to time.

To the extent permitted by law, Sure Win is not liable for:

• Financial or emotional losses resulting from the use of the Sure Win platform
• Loss of potential profits due to temporary technical disruptions
• Any act or omission by a third-party game provider operating through the Sure Win platform
• Any indirect, incidental, or consequential damages arising from the use of this platform

Playing at Sure Win involves real financial risk. All members should be aware that casino games and Sports Betting can result in substantial monetary losses. Sure Win makes no promise of winnings or financial returns to any member.

Sure Win reserves the right to suspend or close any member's account without prior notice under the following circumstances:

• Violation of any term within this Terms & Conditions document
• Multiple account ownership
• Abuse of the Sure Win bonus or promotions system
• Attempted fraud, hacking, or exploitation of system vulnerabilities
• Providing false information during registration or KYC verification
• Suspected activities related to money laundering or terrorism financing
• Requests from relevant legal authorities

Should an account be closed due to a terms violation, Sure Win reserves the right to forfeit all bonus balances and winnings obtained through activities that breach the terms. The original deposit balance (less any forfeited winnings) may be returned at Sure Win's discretion.

You may also close your Sure Win account at any time by contacting our customer support team. Prior to closure, any balance eligible for withdrawal will be processed in accordance with standard withdrawal procedures.

Sure Win takes responsible use of our platform very seriously. Online gaming should be an enjoyable form of entertainment — not a source of financial stress or personal hardship. We provide a range of tools and resources to help members maintain control over their gaming habits.

Self-control tools available at Sure Win:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check
• Loss Limit: Set a maximum limit on how much you can lose within a given period
• Play Time Limit: Set a time limit for your gaming sessions
• Self-Exclusion: Temporarily suspend your account for anywhere from 1 day to 6 months
• Self-Exclusion: Permanently close your account if you require a long-term break

If you or someone you know is struggling with a gambling problem, please seek help immediately. Sure Win encourages you to reach out to a qualified professional or counsellor. Remember – play for entertainment, not as a way to solve financial problems.

For more information on self-control tools and available support resources, please visit the Sure Win Responsible Gaming.

If you have any questions, concerns, or feedback regarding these Terms & Conditions or any aspect of Sure Win's services, our team is available to assist you at any time.

Sure Win's official communication channels:

• Live Chat: Available 24/7 on the Sure Win website or app – the fastest way to get an immediate response
• Email: support@surewin-khelo.com – responded within 12 working hours
• WhatsApp: For urgent enquiries relating to your account or transactions

All enquiries to Sure Win are handled in Bahasa Malaysia by an experienced support team that understands the needs of local players. Do not hesitate to reach out – we are here to help you get the best experience at Sure Win.

For formal complaints regarding game disputes or transactions, please submit a written complaint via email, including your account number, transaction date, and a clear description of the dispute. Sure Win is committed to resolving all complaints within 72 business hours.